Before calling support you may want to try one of the following possible solutions:
Pay special attention to any on-screen directions and fields that may require data entry. Try again.
Position your mouse on various cells to see any related tool tips
Consult your documentation! The answer may be in your Jazzit documentation. Use the Jazzit Online Help Guide search function to find articles related to your issue.
Make sure you are on the latest Caseware release. Visit www.Caseware.com to download any revisions.
Ask a neighbour! Many times a co-worker may have some great advice to offer.
Ask your Jazzit Administrator. Your Administrator has advanced CaseView skills and may be able to assist you.
Note that Jazzit gathers the majority of information from your Caseware file. Alternative mapping structures and modified account attributes may negatively affect your Jazzit system. See the link for more information on copying in the Jazzit mapping structure.
Try the same procedure from another workstation. For example, if you are having trouble accessing a network drive from a workstation, it is likely the result of network problems.
Have you performed the procedure before? If you have, what is different about this situation? Think about what may or may not have changed since the last time you completed this task. Have any preferences changed?
Try the Repair File feature in Caseware:
Close CaseView.
In Caseware, click on the Tools > Repair File.
Click to check each option (do not use the Advanced settings button).
Click on YES when prompted to back up your file.
Click on the OK button. This solves a variety of problems in both Caseware and CaseView.
