Before calling support you may want to try one of the following possible solutions:
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Pay special attention to any on-screen directions and fields that may require data entry.
Try again.
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Position your mouse on various cells to see any related tool tips
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Consult your
documentation! The answer may be in your Jazzit documentation. Use the
Jazzit Online Help Guide search function to find articles related to your issue.
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Make sure you are on the
latest Caseware release. Visit
www.Caseware.com to download any revisions.
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Ask a neighbour! Many times a co-worker may have some great advice to offer.
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Ask your
Jazzit Administrator. Your Administrator has advanced CaseView skills and may be able to assist you.
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Note that Jazzit gathers the majority of information from your Caseware file. Alternative mapping structures and modified account attributes may negatively affect your Jazzit system. See the
link for more information on copying in the Jazzit mapping structure.
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Try the same procedure from
another workstation. For example, if you are having trouble accessing a network drive from a workstation, it is likely the result of network problems.
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Have you performed the procedure before? If you have, what is different about this situation? Think about what may or may not have changed since the last time you completed this task. Have any preferences changed?
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Try the
Repair File feature in Caseware:
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In Caseware, click on the
Tools > Repair File.
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Click to check each option (do not use the Advanced settings button).
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Click on
YES when prompted to back up your file.
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Click on the
OK button. This solves a variety of problems in both Caseware and CaseView.
