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Step 2 - Download from website to update directory
 
 
 
b. Deleting the klibupdate folder is not necessary for subsequent updates. Installing in the same folder will overwrite the previous klibupdate. The klibupdate folder can be deleted once the update process is complete.
 
Security measures may prevent you selecting remote/server drives from the installer. If that’s the case, install the Update Directory on the local drive (C:) and move it using File Explorer afterwards.
 
Make sure to only select the main directory where the existing klibupdate is saved, i.e. C:\Program Files (x86)\Caseware\Data. Do not create a klibupdate folder. Otherwise a 2nd klibupdate folder will be created inside the created klibupdate folder.
 
Manual Download (If the Step 2 button isn't working)
The button under Step 2 should automatically download the correct klibupdate.exe. In the event that it doesn’t. The file can be downloaded manually from https://support.jazzit.com/downloads. Refer to your RC Update control settings to pick the correct download. For example if your RC Update control is set to Arial and KLIB, select the Arial KLIB update in the downloads page.